Effective monitoring and timely redressal of citizens grievances addressed to the Government of West Bengal is paramount to an efficient, responsive, accountable and transparent administration. The Public Grievance Monitoring System has been established with these objectives and ideals enshrined in the State Government's vision for a responsive and accountable administration. Norms are established to ensure timely disposal of all grievances of NRIs/ PIOs/ OCIs and migrants belonging to the state of West Bengal in an expeditious, fair and sympathetic manner.